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QIABOT DOCUMENTATION

Qiabot Help Center

Find your answers, from getting started to advanced settings.

Getting Started

↗Qiabot Getting Started GuideFollow this guide to register your account, create a chat link, and complete your first conversation with a visitor.

Basics

↗Basics - Chat Link SettingsAfter successfully creating a chat link, you can configure different agent assignment strategies for different link channels, toggle bot settings, and customize the chat window.↗Basics - Conversation SettingsAfter setting up your chat link, you can continue to optimize your conversation experience in "Settings - Conversation Settings".↗Basics - Auto MessagesHere you can configure welcome/closing messages and exception scenario prompts (no response, no available agents). This ensures visitors receive appropriate replies even when agents are offline.↗Basics - HistoryAfter setting up your chat links, you can perform various operations on closed conversations in the "History" module.

Advanced

↗Advanced Features - Custom AttributesMany customers need to integrate their membership system with the QIABOT customer service system to retrieve visitor information and display it directly on the conversation page, enabling agents to provide more efficient service.↗Advanced Features - Quick RepliesIn a customer service system, quick replies are an essential feature that helps agents respond to visitor conversations rapidly, improving efficiency while ensuring visitors get the answers they need as quickly as possible. QIABOT's quick replies are divided into Company Replies and Personal Replies, giving agents the ability to customize their own responses for added professionalism and engagement.

Team Management

↗Team Management - Agent Account ManagementAgents are the core role in conversations. Proper account and status management ensures that seat resources are used efficiently. In this section, you can create/delete agent accounts, reset passwords, and control who can be online based on your available seats.↗Team Management - Permission ManagementIn a customer service system, beyond administrators and regular agent accounts, you may sometimes need to create custom permission roles. QIABOT supports custom role creation and permission configuration, helping accounts become more professional and segmented while preventing permission misuse.

FAQ

↗Windows Client Installation TutorialInstalling non-officially registered clients on Windows can be a bit more involved.↗Qiabot Plugin API DocumentationThe system currently supports the following languages (language code - description)↗What’s the difference between the three plans?Compare annual prices, conversation capacity, retention, translation, custom domains, AI, and team permissions.